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We will audit and monitor your codebase & hosting infrastructure, and make sure things align to best practices for accessibility, performance, and SEO. Any changes or additions will be tested and verified, reducing the chances of faulty code deployments. In case of an emergency, we'll have a documented backup and restoration plan at the ready.
We will work with you to evaluate how well your website or web app is performing against key success metrics. We'll explore:
What is the feedback like from users?
What can be improved?
What would it take to evolve to the next level?
Your Customer Success Manager will work with you to strategize, review reports, and optimize your Therefore Care program to fit your unique needs. A knowledgeable team of technicians estimate, test, and remediate issues as they arise.
Website maintenance
24/7 ITIL ticketing helpdesk
Issue identification, estimation and remediation
Best practice audits
You can reach us anytime through our helpdesk ticketing system or email. If it's better to book a conference call, let's do it and get things figured out. We offer extended-hour SLA service availability coverage for "Priority 1" (P1) emergency requests for mission-critical digital products.
Extended business hours
Partner supported 24/7/365 support hours
Up to 15 min SLA response times for emergencies
We proactively audit and monitor your codebase & hosting infrastructure, and make sure things align to best practices for accessibility, performance, and SEO. Through test automation and manual QA and UAT, changes will be verified to minimize the chances of faulty code deployments.
Search engine optimization (SEO)
Performance monitoring
Accessibility monitoring
Test automation
Websites and web apps are highly functional, serving multiple audiences and purposes. Often, many services and vendors are required to fulfill all of the needs of their site.
Through Therefore Care, we act as your single-point-of contact so you don't have to guess who to contact. We'll know what's going on when you need someone to identify where an issue resides.
Managed hosting
Managed service billings
Cost monitoring
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